Terms And Conditions
Exchanges Policy For An Online Purchase
- We will gladly accept any unworn, unwashed merchandise with original tags that has been purchased from our online store. The article has to be sent back within 3 days of purchase for an exchange. Please return goods with a copy of the invoice and mention the reason for returning the items.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. Delivery Charges will not be refunded.
- Incase of an Exchange, once products are received by our representative. A coupon code will be shared with the consignee of the amount that the product returned is being retailed at the time.
- The coupon code could be used to order the required article in exchange. Please Note the coupon code can only be redeemed at the website.
- All Exchange Parcels should be sent to 15-C Education Town Wahdat Road Lahore
- Incase the article has been further discounted from the time of purchase. The exchange will be made at mark down pricing.
- Articles purchased via “Buy 1 Get 1 Free” promo cannot be refunded, however an exchange could only be requested of paid articles from the online department. Furthermore the article must be unused and the request should be made within 15 days of purchase.
- Please note that articles purchased from the online store can not be exchanged from the outlet due to our current system being upgraded. Please ship the article back to us and we will make the exchange for you.
For further assistance about exchanges and returns, please contact us at firstname.lastname@example.org
Follow these simple steps to exchange your item purchased from the online store:
Complete The Exchange Form
If you wish to exchange any portion of your online order, please complete the Exchange Form and include it with your return shipment.
Don't have a Exchange Form?
Please click here to download one.
If you wish to exchange any product of your order, please complete this form and include it with your return shipment.
Please make sure that the item(s) you wish to exchange, along with the Exchange Form are included with your return shipment.
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:
Consumer Returns Department
Moonlight Industries – 15-C Education Town Wahdat Road Lahore.
Pakistan Telephone Support : 0306-1111069 , 042 35423523 ( 10:00 AM to 6:00 PM Monday – Saturday )
Expected delivery time:
An order takes 3-5 working days to deliver.
At present we are not shipping overseas.
- Rs 200 is charged as courier fee on orders below with total amount PKR2000
- o Within Pakistan: M&P (Pvt) Ltd., Swyft Logistics, Rider1 Logistics, Trax Logistics, PostEx, PLA
We endeavor to dispatch the order as soon as possible and are always trying to reduce the delivery times.
For Cash on Delivery (COD) orders payment will be collected from shipping address by the courier company.
On dispatch of your order you will be sent a shipping confirmation email with your carrier information and tracking number, be sure to check Junk/Spam folder as well.